Everything about ordering, shipping, returns, and our products — answered for India.
Orders are dispatched within 1–2 business days from our Mumbai warehouse. Delivery across most of India takes 4–7 business days via trusted courier partners. Remote areas (Northeast states, Andaman & Nicobar, J&K, Ladakh) may take 10–12 days. You’ll receive a tracking link via WhatsApp and SMS once shipped.
Yes — we ship to all serviceable pin codes across India. Enter your pin code at checkout to confirm availability. We currently ship within India only.
We support all major UPI apps (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), and net banking through Shopify’s secure checkout. COD is not available at this time.
We accept returns for items that arrive damaged, defective, or incorrect — within 7 days of delivery. Please share clear photos or a video within 48 hours of receiving. Since these are pet products, opened or used items cannot be returned for hygiene reasons unless defective.
We’re sorry! Please send us clear photos or a short video within 48 hours via WhatsApp or email. We’ll arrange a replacement or full refund — whichever you prefer. We make it right, no questions asked.
Once shipped, you’ll receive a tracking link via SMS and WhatsApp on your registered mobile number. You can also reach out to us directly on WhatsApp with your order ID and we’ll update you promptly.
COD is not available right now. We accept UPI, debit/credit cards, and net banking through secure checkout. We’re looking to add more payment options soon.
Yes — all products are tested for pet safety. Materials are BPA-free, food-grade, and non-toxic where applicable. We recommend supervising play sessions, especially with chew toys, and replacing any item that shows significant wear.
Orders can be modified or cancelled within 12 hours of placing. After that, the parcel is usually already packed and handed to the courier. Please reach out via WhatsApp immediately with your order number and we’ll do our best.
We’re currently online-only, operating out of Mumbai. We respond to WhatsApp and Instagram DMs within a few hours on business days (Mon–Sat, 10am–7pm IST).
WhatsApp is the fastest way — we typically reply within 2–4 hours on weekdays. You can also reach us via email or Instagram DM. We’re a small team and take every message seriously.
Still have a question?• WhatsApp: +91 99999 99999 (placeholder — update with real number)• Email: hello@thepawtherapy.com• Instagram: @thepawtherapy